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Switchboard Operators, Including Answering Service

in Massachusetts

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

Occupation Projection for Switchboard Operators, Including Answering Service

SOC
Code
Title Employment Change Average Annual Typical education needed for entry
2016 2026 Level Percent Exits Transfers Change Openings
432011  Switchboard Operators, Including Answering Service 1,868 1,479 -389 -20.82 % 105 112 -39 178 High school diploma or equivalent 

Switchboard Operators, Including Answering Service Projections by Industry

Industry 2016
Employment
Projected 2026 Employment Change
2016-2026
2017
Mean Annual OES Wage
Number Percent Distribution Number Percent Distribution Number Percent
Health Care and Social Assistance    890  48 % 680  46 % -210  -24 % $33,240
Hospitals    430  23 % 330  22 % -100  -25 % $34,410
Ambulatory Health Care Services    320  17 % 250  17 % -70  -23 % $32,410
Massachusetts Department of Unemployment Assistance
Economic Research
This workforce product was funded by a grant awarded by the U.S. Department of Labor's Employment and Training Administration. (more...)