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Telephone Operators

in Massachusetts

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

All Industry Projections for this Occupation

SOC
Code
Title Employment Change Annual Average Openings Typical education needed for entry
2014 2024 Level Percent Total Growth Replace-
ments
432021  Telephone Operators 651 367 -284 -43.63 % 16 16 High school diploma or equivalent 

Massachusetts Department of Unemployment Assistance
Department Economic Research
This workforce product was funded by a grant awarded by the U.S. Department of Labor's Employment and Training Administration. (more...)