Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
|Title||Employment||Change||Annual Average Openings||Typical education needed for entry|
|432021||Telephone Operators||651||367||-284||-43.63 %||16||0||16||High school diploma or equivalent |
Massachusetts Department of Unemployment Assistance
Department Economic Research
This workforce product was funded by a grant awarded by the U.S. Department of Labor's Employment and Training Administration. (more...)